Call Transcription Services

Call transcription is converting recorded phone calls into text, including sales calls, support calls and recorded statements. The work goes to transcribers who do this particular job every day, not to a general pool, and each file is checked against the source by a second reviewer before it is sent. This site is built around teams in several time zones, so files move while your office is closed.

Low-bitrate call recordings and compressed formats are transcribed without upsampling or guessing. That is settled before work begins and not discovered afterwards, so the first delivery is the one you can use. A file picked up in one region and finished in another carries its notes with it, so nothing is decided twice.

It is handled by restricting access, not by promising discretion. Call transcription often involves material people would not want circulated, so the file is closed to everyone except the pair working on it. Access follows the file across time zones but never widens: only the assigned team can open it. Everyone on the job is under NDA, transfer is encrypted, and your own confidentiality agreement is signed before work starts if you have one.

Word, PDF, Excel, Google Docs or plain text. The format for call transcription is agreed at order stage, so the first delivery is the one you can file, send on or publish. Finished files are emailed the moment they clear review, whatever the hour is where you are. Your house template can be applied from the first order, which is what keeps a set of documents looking like one set.

Send the files or a link, say what you need and when, and an exact quote comes back within minutes. Once you approve it the work goes to a transcriber suited to the material. Say what the call transcription is for when you send it, because a filing, a publication and an internal record are formatted differently. Revisions are free for 30 days after delivery.

Calls can be delivered with timestamps so a passage can be checked against the recording. That is part of what call transcription means here, not an extra, and anything genuinely outside the brief is quoted before it starts. Delivery can be staged, with finished sections sent through as they clear instead of held to the end.

Yes, in 100+ languages, each handled by a native speaker and not by someone working from a dictionary. What call transcription involves does not change with the language, and the same independent check happens before delivery. Language availability is checked across every region before a date is promised, not just locally.

General transcription starts at $1 per audio minute and legal transcription at $2. What moves the figure is how long the recording runs, how clear the audio is and how many people are speaking, so the quote is built from your actual files and not from a rate card. Call transcription is quoted from the material you send, so a short job and a long one are worked out the same way. The rate is the same whichever time zone picks the work up, so an overnight hand-off costs no more than a daytime one. You get an exact total in writing before anything starts.

The delivery date is agreed before work starts, and rush delivery within 2 to 24 hours covers anything urgent. Material sent at the end of your working day is in progress overnight. Call transcription is scheduled against the people who actually do this work, not against a general pool. Work passes between teams in different time zones, so your files keep moving while your own office is closed.

The 99+% accuracy standard comes from human work plus an independent check: one transcriber produces the file, another verifies it line by line against the source. Each hand-off between time zones is a fresh pair of eyes on the file, not a gap in the chain. What gets checked on call transcription is the detail a reader would otherwise have to verify themselves: names, figures, terms and anything the source left ambiguous. That second pass is what catches a mistyped name or a passage of crosstalk recorded as one speaker.